Q: Where are you located at?
A: We are operating Hifza Apparel from India and to avoid heavy taxes we fulfill all our international orders from Three different fulfillment centers based in China.
Q: Why did I receive my single order at different times?
A: Some of our products are print on demand fulfilled by the supplier based in the United States and other products are shipped from three different locations in China that is why you have received it in two different shipments.
Q: Why is its Showing US Dollar when I go to check out?
A: While browsing our shop you have the option to select from 5 different currencies and prices will be displayed in the one you select, however, once you check out prices will revert back to Us Dollar. Not to worry! This is equal the amount you were seeing in your currency based on live exchange rates and your credit card provider automatically converts it back to your home currency. For example, if you choose UAE currency and the item price shows 100AED but at checkout its showing 27USD, you are still being charged 100AED. This just equivalent to your home currency.
Q: How long does shipping take?
A: Our warehouses are located around the world. For orders in the United States, it will normally take 12 to 20 business days. For other countries orders, please allow up to 35 business days.
Q: Do you ship internationally?
A: Yes! We ship worldwide and ensure we make every customer an enjoyable shopping experience with us.
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will only be used one-time only upon purchasing of your product. Then your credit card information will be purged.
Q: How do I order on your website?
A: Simply find the product you’d want and click the blue “Add To Cart” button. Fill in your shipping and billing information and we’ll have your order shipped to you as soon as possible!
Q: Does Hifza Apparel provide a quality guarantee for all the products being sold?
A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we’ll get it addressed!
Q: Do you offer a refund if I don’t like the product?
A: Of course! We offer a full refund on your order if you don’t like the product. Simply visit our Refund policy page for complete details
If you have any additional questions that have not been addressed in our FAQ. Please contact us and we will get back to you as soon as possible!
Our Brand Promise
At Hifza Apparel, we guarantee the highest quality in our collections and an unparalleled customer experience. We provide you with worldwide free shipping on all our Product backed by a full 30-day money back guarantee. If you are unsatisfied with any of our products, we’ll gladly return your investment.